LEGO.com Digital Designer Virtual Building Software - Support

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LDD User Manual

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To get help using LEGO Digital Designer, go to our Customer Service site by clicking the button on the right.

Customer Service

FAQ - Frequently Asked Questions

Where's my file?

How can I find my building guide...

Looking for file Learn more
Where's DESIGNbyME?
We are closing that part of the Design... Learn more
I’m having trouble running LDD on my Mac OSX 10.4 hideshow
A sound error can occur in OS X 10.4 which prevents LDD from running. This issue can be fixed by downloading and installing a patch, which can be downloaded here.
Does LEGO Digital Designer support Windows Vista and Windows 7? hideshow
Yes, Windows Vista and 7 is supported!
I have installed LEGO Digital Designer but every time I double-click the LEGO Digital Designer shortcut, nothing happens or I get an error. What is causing this? hideshow

This is because you have an outdated OpenGL driver on your system. To get a newer version, update the drivers for your graphics card. For information on how to update your graphics card drivers, consult with your machine manufacture.

How to get updates? hideshow

LDD automatically checks for updates when it starts and if there are any available you will be prompted to install them. These will automatically be downloaded if you choose "yes" in the dialog box.

When I open one of my existing models built in LEGO Digital Designer, I get a message saying that some bricks could not be loaded. What is causing this? hideshow

The brick palettes are automatically updated over the Internet when you start LDD. If the palette has been updated and the bricks you are trying to load are not in the new palette, you will get this message.

Can I run LDD with "Protect my computer and data" checked? hideshow

No. LDD cannot run with this option set, as LDD needs access to the application folder to save user specific data.’